The Windsor Crossing Prepaid Visa Card is not a credit card. It is a prepaid, stored value payment card. Once funds are deposited on your card, you can make purchases, in‑store or online, for goods and services at millions of locations worldwide where Visa is accepted (Please note that some internet merchants use fraud protection software that may decline a prepaid card for an online or phone purchase transaction).

Lost or stolen cards should be reported immediately by calling Customer Service at 1‑800‑624‑6171 (Monday ‑ Friday 9AM‑9PM ET) or via email at service@truuniverse.com. Lost or stolen Prepaid Cards can also be immediately locked via the TruWallet™ or TruBalance™ app (Note: The TruWallet™ is not currently available for all programs). Your card can be replaced if lost, stolen or damaged, provided it has been previously registered. Any available balance will be transferred to the replacement card (less a replacement card fee).

For merchandise returns, you will need to deal directly with the merchant; each merchant has its own return policy. Keep the card and purchase receipts, even after the balance is depleted, as you may be asked to present them in order to process the return. When the merchant’s policy is to credit the card used for purchases (rather than provide cash or a store credit), the available balance on the card will be increased by the amount of the refund (typically within 3 days).

There are several ways to check your balance:

• 1. Simply log into your Prepaid account. Your cash balance is shown at the top of the page.
• 2. Call Customer Service at 1‑800‑624‑6171 (Mon‑Fri: 9AM‑9PM ET) to obtain your card balance.
• 3. Call the Automated IVR System (available 24/7) at 1‑800‑624‑6171 (Canada/USA) or 1‑905‑212‑9100 (outside Canada/USA) ‑ a fee may apply.

To make a split payment with your Windsor Crossing Prepaid Visa Card, you should let the merchant know in advance that you would like to split the payment and advise the merchant of the amount you would like applied against your card (Note: Some merchants may not allow split payments). You should be aware of the balance available on the card in advance of making a payment.

Yes. The Windsor Crossing Prepaid Visa Card expires on the last day of the month and year indicated on the front of the card. (See Terms & Conditions)

Your Windsor Crossing Prepaid Visa Card can be used everywhere that the Visa acceptance mark is displayed (some exceptions may apply). Please check with the merchant before attempting to make a purchase as some merchants do not accept prepaid cards). If a card is used for a foreign currency transaction, a fee will be charged to convert the transaction into the card’s currency. Please refer to your ‘Cardholder Agreement’, under the Fees Schedule section, for further information.

No. Not at the present time.

For activation/registration information, please refer to the instructions on the front of the carrier that came with your card. Card registration/activation varies based on the program.