Windsor Crossing Premium Outlets is dedicated to protecting your privacy. By accessing or using the Website or otherwise providing personal information to us, you agree to the terms of this Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this Website or provide us with your personal information. We reserve the right to change the Privacy Policy from time to time at our sole discretion. Your use of this Website will be subject to the most current version of this Privacy Policy at the time of such use.

Personal Information

When used in this Privacy Policy, personal information means “any information about an identifiable individual”. This may include, for example, your name, contact information, home address, telephone number, email-address, information relating to your inquiry with us, any complaints documented in a file or other personal or demographic information. It may also include other types of more technical information such as online/users’ IP addresses, user IDs, browser history (pages accessed, date of access, location when accessed), but only when this information can identify you as an individual.

Non-Identifiable Information

Personal data that is de-identified and/or aggregated and cannot be associated with an identifiable individual is not considered to be personal information. Windsor Crossing Premium Outlets reserves the right to conduct statistical analyses through the use of personal information and/or data collected, including the data collected from individuals through our websites or social media accounts on an anonymous and/or aggregated basis in order to understand users’ interests, improve our services and measure interest in and use of our websites and/or social media accounts.

What Information Do We Collect and Why?

We do not collect personal information about individuals except when such personal information is provided to us on a voluntary basis. The information we typically collect includes name, e-mail address, telephone number, mailing address, postal code, age, birth date and month, and gender.

In general, we collect, use and disclose your personal information to serve you better. Knowing you better helps us understand your needs, communicate effectively with you, and provide you with the services you want. More specifically, we may collect, use and disclose your personal information in order to fulfill the following purposes (the “Identified Purposes”):

  • Administer contests and surveys;
  • Provide you with the services you have requested (for example, online newsletters that you have subscribed to);
  • Respond to your inquiries;
  • Administer our gift card program;
  • Monitor traffic to the Website;
  • Research, develop, manage, protect and improve our services;
  • Determine the future direction of the Website including any necessary technical upgrades;
  • Advise you about new products and services that may be of interest to you;
  • Track your Website usage, transaction history and patterns and/or monitor your use of web based digital platforms while on Windsor Crossing Premium Outlets property (e.g., WiFi hotspots) for the purposes of market research and/or to provide you with tailored messages and advertisements;
  • Investigate specific transactions or patterns of transactions to detect unauthorized or illegal activities;
  • For any other purpose for which you consent; or otherwise as required or authorized by law.


Email newsletters are sent out only to users who choose to provide us with their email address. By providing your email address and subscribing to our database you have agreed to receive newsletters from us. Our subscriber’s database is never sold, rented or loaned to any other parties. Subscribers wishing to opt-out from receiving newsletters can do so at any time.

Surveys and Contests

From time-to-time our Website, social media accounts and/or mall representatives request personal information from guests/users via ballots, surveys or contests sponsored by us or our retailer. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information to us or a sponsor. Information requested may include contact information (such as name and e-mail addresses), and demographic information (such as postal code, age range, gender and addresses).

We may use this information for the Identified Purposes but we do not rent or sell this information to third parties. For further information regarding the use of this information by us or to opt out, please contact Windsor Crossing Premium Outlets marketing department.

Sharing of Personal Information

Personal information will not be sold or otherwise transferred to unaffiliated third parties without the individual’s approval except we reserve the right to disclose personal information:

if such disclosure is made pursuant to a legal proceeding or as required or permitted by law; to service providers (including our affiliates) engaged to assist us in providing services to you or to carry out one or more of the Identified Purposes described above;

to a third party in the event of a proposed or actual purchase, sale (including a liquidation, realization, foreclosure or repossession), lease, merger, amalgamation or any other type of acquisition, disposal, transfer, conveyance or financing in order for you to continue to receive the same products and services from the third party; or

at the request of the owners of Windsor Crossing Premium Outlets for the Identified Purposes.


When you visit our Website, we may place a text file called a “cookie” in the browser directory of your computer’s hard drive.  A cookie is a small piece of information that a website can store on your web browser and later retrieve.  The cookie cannot be read by any website other than the one that set up the cookies.  Some browsers can be set to reject all cookies.  If you choose to modify your browser in this manner, some pages of this website may not function optimally and you may not be able to use all features of this Website in the future.

Right to Refuse or Withdraw Consent

You may refuse or withdraw your consent at any time subject to legal or contractual restrictions and reasonable notice. Please note, however, that refusing or withdrawing your consent may affect our ability to provide you with the services that you receive or would like to receive. To refuse or withdraw your consent, you should contact Windsor Crossing Premium Outlets marketing department.

Retention of Personal Information

Your personal information is retained only as long as is necessary to fulfill the Identified Purposes or as may be required to comply with applicable laws.

Protection of Your Personal Information

Whether in electronic or paper-based format, we use industry standard technology and efforts to safeguard your personal information from loss, theft and unauthorized access, use or disclosure. These include secure servers and firewalls. Physical access to those areas where information is gathered, processed or stored is restricted to authorized employees who need the information to perform a specific job. Appropriate controls are in place over computer systems and data processing procedures and these controls are reviewed on an ongoing basis to ensure compliance with our security and privacy policies. When we no longer need your personal information, we permanently destroy or erase it.

We require our services providers and other third parties to protect personal information collected by them on our behalf, or disclosed to them by us, and to comply with the general privacy principles described in this Privacy Policy.

We also prohibit them from using your personal information for any purpose other than for the Identified Purposes.

Notification of Changes

We are always improving and updating our Website to further enhance your shopping experience. As a result, our policies will continue to evolve. As we implement new technology and provide new services, we will update our Privacy Policy. We encourage you to refer to this page on an ongoing basis for our most current policy and practices.

Privacy Policy of Third Parties

Our Website sometimes provides links to websites that are operated solely by third parties that are not under our control. This Privacy Policy applies to our Website and our personal information practices only and is not intended to describe the privacy policies of any third-party sites or privacy practices. We are not responsible for how such third parties collect, use or disclose your personal information, so it is important to familiarize yourself with their privacy policies before providing them with your personal information.

Updating and Accessing Your Personal Information

You have the right, subject to certain exceptions, to access and correct your personal information in our possession or control and to change your privacy preferences at any time. You also have a right to know which third parties have received your information from us.

You may access and correct your personal information and privacy preferences by writing or calling Windsor Crossing Premium Outlets marketing department. Please make your request in writing stating as specifically as possible which personal information you are requesting. We will try to respond to such requests as soon as possible, and will advise you if for some reason we cannot respond right away.


If you have a complaint related to this Privacy Policy or any of our procedures, or if you believe that we have not complied with this Privacy Policy with respect to your personal information, please contact Windsor Crossing Premium Outlets Marketing Department

In your message, please describe in as much detail as possible the ways in which you believe that this Privacy Policy has not been complied with. We will investigate your complaint promptly and will take the steps necessary to resolve the issue. If we are not able to resolve your concern, or if you have any other concerns about Windsor Crossing Premium Outlets’ Privacy Policy and procedures, you may contact the Office of the Privacy Commissioner of Canada or, if applicable, the appropriate provincial Privacy Commissioner.

Please note that if you provide us with inconsistent privacy preferences (for example, by indicating on one occasion that third parties may contact you with marketing offers and indicating on another occasion that they may not), we cannot guarantee that your most recent privacy preference will be immediately honoured.


If you have any questions about this Privacy Policy or the privacy practices of Windsor Crossing Premium Outlets in respect of how we collect, use and share your personal information, please direct your inquiry to:

Royal Courtyards Property Management Marketing Department

170 Industrial Parkway North, Aurora, ON L4G 4C3


Last Updated January 2019

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